Contact us

Book, Ask Questions, and Check Availability!

**Please note that we currently only service Southern California (Orange County, Los Angeles County, and parts of the Inland Empire and Ventura County

Please fill out the contact form above for the most accurate quote and we will get back to you within 24 hours if submitting on a Monday-Friday within our business hours. We are closed for email/phone support on Saturdays and Sundays, but will always respond to your inquiry ASAP on the following Monday if your inquiry is submitted over the weekend.


**We may or may not be able to provide your ideal event depending on current CDC recommendations in your area, date of the event, and performers we have available, but this question will help us match you with an appropriate performer (if possible) and enable us to start a conversation about what is possible and what is not. 

You may call us within our business hours at 949-386-2444 if you have specific questions about the character you're interested in booking.

Our business hours for email and phone support are 

Mon-Fri 9am-5pm

The best way to check availability is to submit the form above. 

What areas do you service?

We currently serve Los Angeles County, Orange County, and the Inland Empire.

Will there be a travel fee?

We always try and keep client’s travel fees to a minimum, or waive them altogether whenever we can. Occasionally, we may be fully booked for a certain character within one branch and have to borrow a performer/costume from another branch of the company (ie. you are located in Laguna Beach, but we only have Los Angeles performers available on your date and time. This happens most often with last minute inquiries). In this case, there may be a minimal travel fee, which will be quoted at time of inquiry. Travel fees are subject to change if the availability of our performers changes before you confirm that you are interested in booking. Once booking emails have been sent, your rate will be locked in as long as you put down the deposit within 48 hours of receiving the invoice. Please fill out a contact form for the most accurate quote and to check availability.

How far in advance do I have to book?

We do not have a maximum or minimum time in advance required to secure a booking. We always recommend that if you know you are interested in booking--don’t wait! We receive new bookings every day, often months in advance, and we wouldn’t want your requested time/date/character to get booked before you get the chance to secure the time slot. That being said, most people book 3-4 weeks in advance.

Should I bring in the character at the same time my party starts?

We generally recommend booking the character 30-90 minutes after the start time of your party, with 60 minutes tending to be the sweet spot. You want to give your guests a chance to arrive and settle in before the character arrives to ensure that the majority of your guests get to enjoy the character’s visit. We also recommend having the character leave at least 30 minutes before your party is scheduled to end so that you have a chance to wrap up after the character leaves (eating cake, passing out goodie bags, opening gifts, etc.). If you know that your guests tend to arrive very late, you may want to take this into consideration when planning the start time of your character. The character will not be able to adjust their start time on the day of the party because your guests are running late.

How long do you recommend I book for?

This really depends on the activities you hope for the performer to complete and the number of children you are expecting. If you fill out a contact form detailing exactly what you’d like the performer to do and how many kids you have, we can absolutely give you a personalized recommendation!

I don’t know the exact time that I want the character to come. Can I still book? Can I change the time later?

In order to book a party, we do need to have a time slot to put into our calendar so that we can reserve the time for you and make sure the character/costume doesn’t get booked elsewhere. You can move the time post booking per our availability. If the performer scheduled on your party is available at your new time and/or the costume isn’t needed elsewhere at your newly requested time, we’re happy to move the time for you!

Do I have to pay extra for any activities?

Nope! We charge only for the time that the entertainer is present at your party. All standard activities are included, as time allows. We do have one $40 Princess Party Upgrade, which is for “Princess Dress Up.”

Do you do 30 minute visits? Do you do private visits?

Per availability, we do 30 minute visits that start at $125 for one character. Generally we do not schedule these on Saturdays, but you are more than welcome to inquire and we will see what we can do!

Can the performers stay longer on the day of the party if I decide I want them to?

If you decide on the day of your party that you would like the performer(s) to stay longer, you may extend them for $50/half hour per performer. However, it is always possible that the performer(s) will no longer be able to stay because of prior commitments or other parties they have booked. We can only guarantee availability for the time that you have booked in advance. But, if the performers are able to extend on the day of, you can certainly do so!

How much of a deposit do you require?

30% of your total balance.

How long do I have to put down my deposit?

Once we send you a deposit invoice and other booking materials (contract and info sheet), you will have 48 hours to send these back to us if your party date is more than 7 days away, and 24 hours if your party date is within 7 days. If you have not submitted within 48 hours, we reserve the right to open up your time slot to other potential customers. If you are having any issues with paying on time or submitting materials, please just communicate with us and we will do what we can to work with you and assist you!

What is your cancellation policy?

If you wish to completely cancel your party, you will forfeit your deposit, which is 30% of your total balance. However, we always encourage you to reschedule your party instead of cancelling! See below.

What if I need to reschedule my party for a different date?

If you wish to reschedule your party after submitting your contract, deposit, and info sheet, and it is more than 7 days before your party, you may reschedule per our availability. If you wish to reschedule within 7 days of your party date there will be a $35 rescheduling fee deducted from your deposit. The remainder of your deposit will be applied to your new party date. When rescheduling there also may be additional travel fees if your performer must change due to availability. The newly rescheduled party date must be within 30 days of the original party date.

Here are some answers to Frequently Asked Questions about Booking

Have more questions? Check out our General FAQ Page